Covolve Labs provides coaching services and personal development experiences. By engaging with us, you agree to abide by the following terms and policies. We reserve the right to modify these terms at any time, and your continued use of our services or attendance of our experiences constitutes acceptance of any such changes.
We respect your privacy. Covolve Labs collects information to provide you with personal development and coaching services and to improve our offerings to you and other future participants. Mostly we just need your basic contact info and billing information. We do not sell your personal information to third parties. Any data we do collect is used solely to facilitate your journey. Should this privacy policy need to be changed in the future, we will make a best-effort attempt to communicate the changes to you proactively, using the contact information we have on file.
If you are no longer an active participant or customer, you may write us to request that we delete your non-essential information and we will be happy to do so. However, your name and a record of the experiences you purchased and payments you made, etc. are part of the essential business records of Covolve Labs LLC, and may be retained even after we have deleted your contact information, billing information, and other details to the extent required or allowable by law.
What's said in the room stays in the room. Anything you share with us or during a Covolve experience (e.g., cohort or coaching) is confidential unless you explicitly state otherwise for some reason. We will not share the things you tell us outside our meetings and experiences, however we may write about general ideas or insights that we discover together in our explorations (and we hope that you will too!).
If you are participating in a group experience, then you are also expected to treat others' personal information and stories with similar respect and confidence, as you will no doubt expect them to do for you. Do not share or repeat other people's stories or the details of what happened in particular meetings.
As an extension of this philosophy, due to the difficulty of perpetually ensuring data security, Covolve does not allow recording or transcription of Covolve meeting sessions, including the use of AI assistants or notetakers.
All billing inquiries and support requests must be submitted through email or contact form. We use secure payment gateways and certified financial service providers to process all transactions. Payment method information is only stored when instructed by you to facilitate scheduled payments, and will always be maintained in appropriately secured third party payment management services (like Stripe, Square, Venmo or other similar systems).
Any disputes regarding billing must be addressed through our official support channels before further action is taken.
Our services (either cohort experiences or personal coaching sessions) will be billed according to your preference: either per-session, or up-front. We will ask you to select a billing method at the time of enrollment. In the case of per-session, you will receive a payment invoice on or shortly after your scheduled session date.
While we do not currently require a formal contractual commitment, it is crucial to the cohort's quality and sucess that you intend to participate for the full length of the program. That said, you may withdraw with no further financial obligation if circumstances require - just talk to us and we can discuss the situation. If you experience a change in life circumstances that creates difficulty in your ability to pay or participate, please talk with us before you make a final decision - we may have other ideas about how to help.
For Individual Sessions
Out of respect for the value of the time we reserve for you, we ask that you please provide notice of a reschedule or cancelation via direct email to your guide at least 48 hours ahead of the appointment time. Appointments canceled without such notice (or no shows) will be billed the full amount. We can choose to waive this fee at our sole discretion for truly unforeseeable or extenuating circumstances.
Cohort based experiences thrive on the regular attendance and contributions of all participants. Should you need to miss a cohort meeting, you will still be billed. We will attempt to arrange for you to join another cohort exploring the same topic if feasible, or offer a personal coaching session with one of our guides to help you stay in touch with the ideas that are evolving in the group. Should it prove impossible to provide an alternate experience, we may opt to refund your payment for that session, and this decision will be at the sole discretion of Covolve.
While many of the ideas we explore have very long histories in human culture, the specific interprations of them and any content/materials provided to you by Covolve Labs are protected by intellectual property laws. Unauthorized reproduction, distribution, or modification of our content is strictly prohibited. We reserve all rights to our copyrights, trademarks, logos, and proprietary coaching methodologies.
By participating in Covolve meetings, you hereby grant Covolve a non-exclusive, royalty-free, non-revokable, re-assignable, paid-up-in-full license to freely make use of any ideas or insights to which you may have contributed, in any form. For example, if you are in a cohort that discovers a new way of viewing an idea, Covolve and its owners are free to use that new perspective in future meetings with other cohorts, or we might write about it, publish a blog, make a podcast, etc. (while maintaining personal privacy and confidentiality as described above).